Case Studies
Customer support needs to be more human: how to kill the robot inside
Why it is important to build customer support that really empathizes. Building a product with human "face."
Agile is dead: SCRUM implementation survival guide
How to implement Scrum or another Agile method, and survive.
Agile approach to Custom Software Development
At BraveGeeks, we do custom software development. It’s been said that project-management standards are lower for custom development than they are for product development by “in-house” teams. We disagree.
Why project estimations are always off
Anyone who works in software development is constantly being asked to provide estimates for projects. An estimate usually has to be given for both work hours and calendar days.

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